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Acknowledgements
Thank you to the Learning From Incidents community, and a host of people who helped with early feedback, reviews, and other contributions:
John Allspaw
Richard Cook
Nora Jones
Laura Maguire
Adrian Cockcroft
Nicole Forsgren
Fred Hebert
Niall Murphy
Lex Neva
Courtney Eckhardt
Lorin Hochstein
Andy Fleener
Amy Tobey
Tanya Reilly
Jason Koppe
Damon Edwards
Laura Nolan
Tom Limoncelli
Jessica DeVita
Bridget Kromhout-Jones
David Blank-Edelman
Thai Wood
Chad Todd
David Leigh
Štěpán Davidovič
Clint Byrum
Nick Travaglini